Return Policy

All Returns

  • A Return Materials Authorization (RMA) number is required for all returns.

  • An RMA number is valid for 30 days from the date of creation.

  • The RMA number must be visible on all returns. Do not write on the original product box.

  • Sharpvue does not accept returns of print heads, barcode media, software, or service contracts.

  • All returns are subject to a restock fee.

  • Customer is responsible for freight costs when returning product.

  • Supplier products that are discontinued or obsolete do not qualify for a return.

  • Customers ultimately are responsible for the condition of the returned items. 

Non-DOA

  • No open-box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels, I.e., written RMA numbers. All products must be double (over) boxed.

  • Product must be returned in the original manufacturer's packaging, both inside and outside. Returns must be complete with all manuals, cables, warranty cards, static bags, etc., just as customers received them.

  • Customers have 30 days from date of invoice to request a non-DOA return.

  • Non-DOA configured or custom products may not be returned.

  • Products that show signs of use (I.e., powered on or tested) are not returnable to Sharpvue as non-DOA.

  • For customers on credit terms, credit will be applied to your account when the product is received by Sharpvue.

DOA/Defective

  • If the product is tested and the problem is not duplicated, there may be a “No Problem Found” fee charged to the customer.

  • For customers on credit terms, credit will be applied to your account when the product is received by Sharpvue. If requested, replacement product will be sent in advance, freight free.

  • For customers on credit-card status, if desired we will send replacement product at your normal credit-card status, and you can request from Reseller Financial Services (RFS) a refund or credit to your card when Sharpvue receives the returned product.