SharpvueCam & Sharpvue Privacy Act


Our Privacy Mission


Sharpvue, LLC. provides subscribers numerous advanced security and automation services not available anywhere else from a single provider. We are sensitive to the private nature of the information you provide to us. Our Privacy Policy is designed to maximize your ability to protect your personal, private data while at the same time giving you the opportunity to remotely monitor and access your hosted surveillance system. Our mission in implementing this Privacy Policy is to, first, protect your personal information, and second, use it only to provide you with the highest quality services always for your own benefit and exclusively on your behalf. This Privacy Policy states our privacy practices for you, the subscriber, and your use of the website, our Mobile site or applications, and all interactions between you and Sharpvue, LLC. Please read the Privacy Policy carefully.


Information Collection and Use


Sharpvue, LLC. collects and stores information that can be used to uniquely contact, identify, or locate you (“personally identifiable information”) only when you expressly and knowingly provide it. You provide us basic contact information such as name, address, phone number and email address. When you subscribe to our services, you provide us your personal preferences (e.g., unit description, sensor names) in order for us to personalize your services.


Information Sharing


Sharpvue, LLC will not disclose your personally identifiable information to any other entity except:


  • to your security company (also referred to as your Sharpvue Dealer, if you did not sign up for services directly from Sharpvue), the company through which you subscribed to our services. Your dealer has the right to use the information only in conformance with their privacy policy, but your dealer has no right to share the information with any third party not directly servicing your account. Accordingly, if you have any concerns about how your dealer will respect your privacy, please refer to their privacy policy before providing us - and therefore them - with any information.

  • when you have opted in to share the information with the entity.

  • when we need to share the information with an entity who works on our behalf to provide the services. (These entities do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.)

  • in response to a legal order, or when Sharpvue, LLC. believes you have acted in violation of your dealer's terms of use or applicable law.


In addition, Sharpvue, LLC. may disclose your information to third party service providers to provide services on behalf of Sharpvue, LLC. when the information has been converted to a form that cannot be used to identify you.


Information Protection


Sharpvue, LLC. has security measures in place to protect the loss, misuse, and alteration of your information. We protect your information through a unique username and password, and we protect certain sensitive communications with our website through server authentication and secure connections.


Viewing, Updating, and Deleting Information


You may view, update, or delete your personally identifiable information at any time by following the links at, LLC. to your profile and address book pages. These changes will be immediately made to our records. If you wish to stop notifications, you may do so through the website.


Customers of Sharpvue, LLC. Dealers: Changes to your user profile will not affect the records of your dealer. You should contact your dealer directly to make changes to its records.


Cookies and Web Beacons


We employ cookie technology and web beacons to help you move faster through the user interfaces portion of the Service and to analyze how you use our site. A cookie is a string of information sent by a user interface and stored on your hard drive or temporarily in your computer's memory. A “web beacon” is an electronic image placed in the code of a web page. Our third party service providers may employ cookies and web beacons to tailor Sharpvue, LLC.'s advertising to your interests, monitor the traffic patterns of users from one Sharpvue, LLC. page to another or to improve site performance. We also use cookies to identify you on future visits to our site and to other sites. When you access the SharpVue, LLC. user interfaces, we place a cookie on your computer. This allows the user interfaces to recognize you as you move through the user interfaces. At your discretion, SharpVue, LLC. may store and access cookies on your machine to allow you to bypass the process of re-entering your username each time you access the SharpVue, LLC. website. You can also delete cookies from your website browser at any time.


We may collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information. If you are making a purchase from a Sharpvue, LLC. site, we may also use cookies to keep track of the transaction from one web page to another.


We may also permit third parties to place or modify cookies on your computer or mobile device on our behalf. The third parties can use these “tracking cookies” (also known as “third party cookies”) to determine if you have visited certain pages on our site or other sites and may use tracking cookies to present targeted advertisements to you as you visit other sites. These tracking cookies do not contain personally identifiable information (though they do identify the computer or mobile device you use to visit the site) and you can configure your browser to reject tracking cookies.


Visiting our Site from Outside of the United States


If you are visiting our Website from outside the United States, please be aware that your information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

Privacy Policy Changes


We may change this Policy at any time and from time to time. Any changes to this Policy will be either posted on our Website and/or made available on request. The most recent version of the Policy is reflected by the version date located below. This Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.


Your California Privacy Rights


Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, e-mail and mailing address and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please e-mail us at: or write to us at:


SharpVue, LLC. – Privacy, 2495 Wilkinson Blvd Suite 310, Charlotte, NC 28208 , USA with a reference to California Disclosure Information.

Contact Information


If you have any questions, concerns, or suggestions regarding this Privacy Policy contact us at: 
Sharpvue, LLC. – Privacy
2495 Wilkinson Blvd Suite 310, Charlotte, NC 28208


Updated May 25 2018.- GDPR Compliant 

Thank you for visiting our website. This Privacy Policy tells you how we use personal
information collected at this site and is a companion document to our published Terms of Use.
We will use the term “the Services” to collectively describe the Sharpvue website, mobile apps
and associated features and functions.

Please read this Privacy Policy before using the Services or submitting any personal
information. By using the Services, you are accepting the practices described in this Privacy
Policy. These practices may be changed, but any changes will be posted on this page. You are
encouraged to review the Privacy Policy whenever you visit the site to make sure that you
understand how any personal information you provide will be used.

What Information is Collected

In order to use the Services, we request users to provide the following Personal and Device

Personal Information:

● When you register on the website, we collect the following information: name, email,
password, and a username to identify yourself to the website. You can also choose to
supply additional information about your company and mailing address but this is not

● The information you provide is used to uniquely identify you to the website and give you
private access to the service. This information is only used to provide access to the
Services, as well as communicate with you for service alerts or marketing and product
updates. You can control over whether you choose to receive these types of

● To process a purchase, additional information is requested by our 3rd party payment
processing provider, Braintree (a Paypal company). Sharpvue does not process or store
your credit card information.

Device Information:

● Sharpvue does not manufacture hardware devices of any kind, including IP cameras,
and we do not control what data you choose to capture with these devices, nor do we
have control over the quality and reliability of these devices. If you choose to configure
your device for use with the Services, we require some information about that device.

● Examples of device information required for the Services include but is not limited to,
model and serial number, network information (including IP address), device username
and password, device activity logs, and general device configuration.

● IP cameras are used to capture audio and video data (media), and when these devices
are configured for the Services -- and only when they are configured with the Services --

will media be transmitted to our servers where it is stored securely to ensure you can
access it and playback video footage or watch live video.

● Information about your web browser and operating system, mobile device type and
operating system, and IP addresses used by these clients.
How We Use Your Information

We use the Personal and Device information solely for the purpose of delivering the Services to
you, within the private account you have configured with the Services.
How You Can Control Your Information

● You can delete your account at anytime, and all Personal and Device Information, along
with any stored media (video or images) will be permanently deleted. This option is
available on the Settings page inside your account.

● You can download your stored media and archive it yourself. You can also delete
individual pieces of media that you don’t want to be saved anymore on our servers.

● You can review the information that is stored in your account by visiting the Edit Profile
menu, Edit Camera menus and the camera Timeline.
Cookie/Tracking Technology

This website uses cookies to improve the user experience and gather information such as
browser type and operating system, tracking the number of visitors to the website, and
understanding how visitors use the website. In general, personal information cannot be
collected via cookies and other tracking technology, however, if you previously provided
personally identifiable information, cookies may be tied to such information.
Distribution of Information

We will not share your personal information with anyone unless we are required by law or you
have provided consent to do so.
Commitment to Data Security

We are committed to protecting your privacy and are using commercially reasonable measures
to protect your personal information against loss or theft. The entirety of the Services are hosted
at Amazon Web Services data centers, primarily in the United States. It’s important to know that
no method of data storage or transmission is guaranteed to be 100% secure, therefore you
acknowledge that you use the Services at your own risk.